The member app

Home

Who uses it Members

The member's home screen with a greeting, door pass code, next booked class and alerts that need action. It also shows the family list and the last seven days of attendance.

What you can do

• See the greeting, today's date and a pass code to show at the door
• See the next booked class with its time, coach and area, and add it to a phone calendar
• Cancel the next booking after confirming it
• See coming up bookings
• See each child in the family list and open that child's health form or family page
• Read alerts for overdue payments, a Direct Debit still to set up, a health form to complete, documents to sign and a licence expiring within 30 days
• Pay what is owed, or set up a Direct Debit, straight from an alert
• Check your belt rank, your membership with its next payment date, and your week streak

Module Members and profiles (always on)

Related My pass, Classes, Membership, Family, Health and safety form, Documents, Progress, Get set up, Orders and tickets

Bookings (moved to Classes)

Who uses it Members

This address has no page of its own. It forwards to the My bookings tab on the Classes page, so old links still work.

What you can do

• Open the My bookings tab on the Classes page straight away
• Keep the choice of upcoming or past bookings from the old link
• Use an old bookmark without it breaking

Module Classes and timetable

Related Classes

Classes

Who uses it Members and guardians

The club's weekly timetable and the member's own bookings on one page. The classes that fill a plan are chosen from Membership.

Tabs Schedule, My bookings

What you can do

• Switch between the Schedule tab and the My bookings tab, which shows a count of upcoming bookings
• Move between weeks, filter by branch and discipline, and pick a day
• Book a class, or join the waitlist when it is full
• View upcoming and past bookings, cancel one, or move it to another session
• Add classes to your phone or computer calendar
• Switch between your own classes and each child's classes if you are a guardian

Module Classes and timetable

Related Bookings (moved to Classes), Timetable (moved to Classes), Membership, Progress

Documents

Who uses it Members and guardians

Agreements the club has sent to the member and to any children they manage. Items waiting for a signature are kept apart from those already signed or declined.

Tabs To sign, Signed

What you can do

• See agreements waiting for your signature under To sign, with a count
• Open an agreement with Review and sign to read and sign it
• View signed and declined agreements under Signed, with the date
• Check which person each agreement is for when you have several children
• Find an agreement again even if the email link was lost

Module Billing and memberships

Related Home, Membership, Family

Family

Who uses it Members and guardians

One card per child, contacts for the member or a child, and requests to link to another member. Staff check every link request before it goes live.

What you can do

• Add a child with first name, last name, date of birth, gender and an optional role
• See each child's rank, membership, health form status and an upcoming class, with links to their membership, classes, health and progress
• Add, edit, remove and make primary the contacts for yourself or a child
• Send a request to link to another member as a guardian, child or sibling
• Withdraw a link request that is still pending
• Check whose Direct Debit pays for the children's memberships, and set one up if needed

Module Members and profiles (always on)

Related Membership, Classes, Health and safety form, Progress, My account

Health and safety form

Who uses it Members and guardians

The club's health and safety questionnaire and emergency contact. Members complete it before they train, and answers go to the club team only.

What you can do

• Answer every health question with Yes or No, adding detail when the answer is Yes
• Add or update the emergency contact with name, relationship, phone and an optional email
• Review every Yes answer on a summary screen before submitting
• Choose whether the form is for you or for a child if you are a guardian
• Track how many questions are answered and what is still outstanding
• Submit the form and update it later from your account

Module Health and safety

Related My account, Get set up, Family, Membership

Licences (moved to Progress)

Who uses it Members

This address has no page of its own. It forwards to the Licences tab on the Progress page, or the Grades tab for the old belt view.

What you can do

• Open the Licences tab on the Progress page
• Open the Grades tab when the old link asked for belt and grades
• Keep the child selected when the old link was for a child

Module Licences and grades

Related Progress

Body measurements (moved to Progress)

Who uses it Members

This address has no page of its own. It forwards to the Body tab on the Progress page, so old links and notifications still work.

What you can do

• Open the Body tab on the Progress page
• Keep the child selected when the old link was for a child
• Use an old notification link without it breaking

Module Body composition

Related Progress

Membership

Who uses it Members and guardians

The member's plans, billing and payments in one place. Staff review any freeze or cancellation request.

Tabs Overview, My classes, Add or change (shown as Plans before joining), Details and billing, Payments

What you can do

• See each membership with its price, status and next payment date, and cancel a plan change that is scheduled
• Set up a Direct Debit, change the payment method and pay what is owed
• Ask for a freeze or a cancellation, which staff confirm by email
• Join a plan or add a second membership such as bootcamp or personal training, seeing the full price before anything is charged
• Choose the disciplines that fill your plan's weekly class slots
• Open Details and billing to see bank and billing details
• Review every payment in the Payments tab and open one for its receipt
• Switch to a child's membership if you are their guardian

Module Billing and memberships

Related Payment receipt, Classes, Family, Documents, Health and safety form, My account, Orders and tickets

Notifications

Who uses it Members

The full history of messages the club has sent the member, newest first. It opens from the bell in the top bar.

What you can do

• Choose Unread first, Unread only or All
• View notifications grouped under Unread, Today, This week and Earlier
• Mark one notification as read, or mark all as read at once
• Follow a notification to its page, such as a booking, order, ticket, membership or document
• Page through older notifications with Newer and Older
• Open Email and text preferences from the side panel

Module Members and profiles (always on)

Related My account, Classes, Orders and tickets, Membership, Documents, Progress

Get set up

Who uses it New members

A five step guide for a new member to get ready to train. It covers home branch, health form, membership, classes and session times.

What you can do

• Save a home branch in step 1
• Open the health form from the checklist in step 2, which is always listed and says there is nothing to do if the club has no health form
• Open the membership page to choose a plan in step 3
• Choose the disciplines that fill your plan, up to the plan limit, in step 4
• Pick your weekly session times in step 5
• Track how many steps are done from the list on the left
• Steps 4 and 5 stay locked until the step before them is saved

Module Members and profiles (always on)

Related Home, Health and safety form, Membership, Classes

Orders and tickets

Who uses it Members

Everything the member has bought from the club, including shop orders and event tickets. Members can also browse the shop and events from here.

Tabs Shop orders (All orders, Open, Completed), Event tickets

What you can do

• See shop orders under All orders, Open or Completed
• Spot an order that is ready to collect at reception, with a note to show your pass
• Browse the shop or the events pages with the buttons at the top
• Open the Event tickets tab to see your tickets
• Follow the link to Membership payments for Direct Debit history

Module Shop, events and tickets

Related Shop, Events, Event ticket, Membership

My pass

Who uses it Members

The member's door pass, a QR code scanned at reception to check in. It works offline from a saved copy and shows only with a live membership, trial or drop in.

What you can do

• Show the live QR code to the reader at reception, which changes after each scan
• Use the manual entry code and member number if the reader cannot scan
• Keep a saved copy on the phone so the pass shows with no signal, which the door flags as an older copy
• Add the pass to the home screen when the phone offers it
• Regenerate the pass after confirming, which stops the old code and screenshots working and needs a connection
• See why there is no pass when a membership is on hold or waiting for payment, with a link to fix it

Module Door access and QR pass

Related Home, Membership

My account

Who uses it Members and guardians

The member's own details, health and contact preferences. It is also the hub linking to the rest of the member area.

Tabs Profile, Health and safety (shown when the club uses a health form), How we contact you

What you can do

• Upload or change a profile picture
• Update your name, phone, second phone, postcode and gender, plus your email when billing is on
• Ask the club to change your date of birth, as only the club can change it
• See and change your emergency contact
• Turn News and offers on or off, and see when you last chose
• Manage extra phones, emails and addresses under How we contact you
• See each child's health form status under Health and safety if you are a guardian
• Use the Your account links to reach Membership, Family, Progress, Orders, and Sign in and security
• Sign out

Module Members and profiles (always on)

Related Membership, Family, Progress, Orders and tickets, Sign in and security, Health and safety form, Notifications

Progress

Who uses it Members and guardians

How the member, or a child they manage, is getting on. It covers belt and grades, attendance, licences and body measurements, and each tab shows only when the club uses it.

Tabs Grades, Training, Licences, Body

What you can do

• Switch discipline if you train in more than one, and see the belt ladder with your current belt and stripes
• See the next step, the sessions still needed, and any grading invitation or next grading
• Download the grading certificate when one exists
• View grade history and licence details, including the valid to date
• See sessions attended each week over the last 12 weeks, and your current streak
• View body readings such as weight, body fat, muscle and visceral fat trends, and every reading coaches recorded
• Switch between yourself and a child you manage

Module Licences and grades

Related Licences (moved to Progress), Body measurements (moved to Progress), Classes, Family

Sign in and security

Who uses it Members

How the member signs in, with two step verification, a password, linked Google sign in and the list of signed in devices.

What you can do

• See how you sign in and whether a password and two step verification are set
• Change your password, which needs the current one, or set one if you have none
• Set up two step verification with an authenticator app by scanning the code or typing the key, then entering the six digit code
• Turn two step verification off after confirming
• Connect or disconnect Google sign in, but only while another way to sign in remains
• See signed in sessions, sign out other devices, or sign out everywhere
• Forget all known devices, so the next sign in from any device counts as new and emails you

Module Members and profiles (always on)

Related My account

Shop (sends members to the public shop)

Who uses it Members

There is no separate member shop. This address forwards straight to the public shop, with a way back to the member area.

What you can do

• Go to the public shop straight away
• Return to the member area from the shop page
• Find shop purchases afterwards under Orders and tickets

Module Shop, events and tickets

Related Shop, Orders and tickets

Help and support

Who uses it Members

Where a member asks the club a question or reports a problem. Requests go to the same queue staff use, and replies show here.

Tabs My requests, New request

What you can do

• Send a new request with an optional topic, a subject and a message of up to 4000 characters
• View all your requests with a reference, last updated time and status such as Waiting on the club or New reply
• Open any request to read the conversation
• Note your reference number on the page shown after sending

Module Members and profiles (always on)

Related One support request, Notifications

Tickets (moved to Orders)

Who uses it Members

This address has no page of its own. It forwards to the Event tickets tab on the Orders and tickets page, so old links still work.

What you can do

• Open the Event tickets tab under Orders and tickets
• Use an old notification link without it breaking
• Find each ticket's own page from the list there

Module Shop, events and tickets

Related Orders and tickets, Event ticket

Timetable (moved to Classes)

Who uses it Members

This address has no page of its own. It forwards to the Schedule tab on the Classes page and keeps the week, branch and discipline from the old link.

What you can do

• Open the Schedule tab on the Classes page
• Keep the week, branch and discipline from the old link
• Use an old bookmark without it breaking

Module Classes and timetable

Related Classes