Money
Getting paid: Direct Debit and card payments, memberships and plans, invoices, the till, the shop, events and discount codes.
Payments
/admin/billingWho uses it Owner and managers who manage billing
Where you see money in and money owed: this month's collections, the payments list, members in arrears, and invoices.
Tabs Payments needing action, Payments, Arrears, Invoices
What you can do
- Read this month's collections, last month's total, and a strip of five figures that each open the matching list.
- Take a payment in person with Take a payment.
- Run collections now or chase overdue payments from the More menu, after a confirmation.
- Pause all billing for 1 to 24 months, optionally letting members still enter, and resume it later.
- Search and filter payments by status, kind, provider and date, then open one or send a receipt.
- Refund a paid payment if your role allows refunds.
- Work through members who owe money and payments that need a decision.
- Open Memberships or the notes and activity page from the header.
Module Billing and memberships
Related Memberships, Payment detail, Payments notes and activity
Payments notes and activity
/admin/billing/activityWho uses it Owner and managers who manage billing
A team noticeboard for payments and memberships plus a log of who changed what.
Tabs Activity
What you can do
- Read the activity log for payments, memberships and plans.
- Post or pin a note.
- Go back to Payments.
Module Billing and memberships
Related Payments, Memberships
Payment detail
/admin/billing/payments/[id]Who uses it Owner and managers who manage billing (refunds also open to staff who may refund)
One payment in full: the amount, how and when it was collected, what it links to, its retries and reminders, and every staff action on it.
Tabs Summary, Linked to, Retries and reminders, Staff actions, Notes
What you can do
- Mark a payment paid when it was settled outside the app.
- Write off a failed payment with a reason, which stops it counting as arrears.
- Reschedule, or edit the amount and description of, a payment not yet collected.
- Cancel a payment that has not cleared, which also withdraws any payment link sent for it.
- Send a payment link by email or text for a failed payment, or a receipt for a paid one.
- Refund a paid payment with a reason, or refund a duplicate charge.
- Switch between Summary, Linked to, Retries and reminders, Staff actions and Notes.
Module Billing and memberships
Related Payments, Members, Payments notes and activity
Shop
/admin/commerceWho uses it Owner and managers
Runs your shop: the products you sell with their options and stock, and the orders that are paid, waiting for handover or cancelled.
Tabs Products, Orders
What you can do
- Read a strip of totals: orders to hand over, low or sold out options, orders and takings this month, and live products
- Search products by name, option or SKU, and filter to Low stock, Sold out or Hidden
- Edit a product, add an option, see its purchases and changes, or hide and restore it, with Undo
- Filter orders by search, status, handover, placed date and total, then open any order
- Mark an order picked up from the Ready for pickup panel, with Undo
- Record an order for a walk in or a member, as paid or owed, and take catalogue items off the shelf
- Spot online orders unpaid for over 24 hours by their Abandoned basket badge
- Add a product, or open Discount codes or Notes and activity from the header
Module Shop, events and tickets
Related Shop notes and activity, Product, Product option, Order, Discount codes, Till, Club settings
Shop notes and activity
/admin/commerce/activityWho uses it Owner and managers
A team noticeboard for the shop, plus a log of who changed what in products, options and orders.
What you can do
- Read and add team notes about the shop
- See who changed products, options and orders
- Go back to Shop
Module Shop, events and tickets
Related Shop
Order
/admin/commerce/orders/[id]Who uses it Owner and managers
One order: what was bought, its handover steps, the payment, the buyer and the receipt. Corrections, refunds and receipts open in pop ups.
Tabs Overview, Payment, Tickets (only when tickets were issued), Notes and activity
What you can do
- Move the order to its next handover step with the main button, with Undo
- Pick any handover step from the list and press Update
- Link the order to a member account, change the account, or unlink it to make it a walk in
- Send the receipt by email, or by text where text messages are set up
- Edit the payment (amount, how it was taken, reference and status), print it, or attach a photo of a paper receipt
- Refund all or part of the payment with a reason of at least 3 characters, if your role allows refunds
- Follow links to the buyer, the till session, the tickets or the payments list
Module Shop, events and tickets
Related Shop, Member record, Till, Payments, Events, Product option
Product
/admin/commerce/products/[id]Who uses it Owner and managers
One product for sale: its price, options and stock, its description, and everything bought or changed.
Tabs Options and stock, Description, Purchases, Changes, Notes and activity
What you can do
- Edit the product in a pop up: name, web address, photos, discipline, who it is for, category, description and shop visibility
- Add an option, such as a size, with price, sale price, SKU, count on the shelf and a limit per person
- Restock a sold out option from its row, or edit any option to change its count in the option form
- See each option's price, count and status (Live, Low stock, Sold out or Hidden)
- Read recent purchases and the money taken over the last 30 days
- Open the till, view the product in the member shop, or make a discount code for it
- Read the change history of the product and its options, with what changed from and to
Module Shop, events and tickets
Related Shop, Product option, Till, Product page, Discount codes, Shop notes and activity
Product option
/admin/commerce/variants/[id]Who uses it Owner and managers
One option of a product, such as a size, with its count on the shelf, price, visibility and recent sales.
What you can do
- Change the count on the shelf, or restock when it is sold out
- Edit the option name, SKU, price, sale price and the most one person can buy
- Show or hide the option in the shop and at the till, with Undo
- Switch to the other options of the same product
- See units, orders and money taken over the last 30 days, with the latest sales
- Remove the option, which hides it if it has sold before and deletes it if it never sold
Module Shop, events and tickets
Discount codes
/admin/discountsWho uses it Owner and managers
The codes that members and customers type at checkout for the shop, events and memberships.
What you can do
- Add a code with a percentage off, a fixed amount off, or a waiver of the joining fee or part month first payment for a membership
- Limit what a code works on: everything, shop products, event tickets or memberships
- Set a use limit across everyone and an end date, or leave either blank
- Switch a code on or off, and see its status (Active, Turned off, Used up or Ended)
- Search by code, and filter by status, what it works on, kind and end date
- Delete a code from the list
Module Shop, events and tickets
Related Discount code, Shop, Events
Discount code
/admin/discounts/[id]Who uses it Owner and managers
One discount code shown as a ticket, with how much of its use limit and time is left, and its rules.
What you can do
- Copy the code to the clipboard
- Turn the code off or on, with Undo
- Edit the code in the discount form
- See how many uses are left and how much of its time has passed
- Read the rules: the discount, what it works on, the use limit, the end date and the status
Module Shop, events and tickets
Related Discount codes, Shop, Events
Documents (shortcut)
/admin/documentsWho uses it Owner and managers
This address has no screen of its own. Agreement templates now live under Forms and agreements.
What you can do
- Open Forms and agreements on the Agreements tab
Module Billing and memberships
Related Forms and agreements
Agreements notes and activity
/admin/documents/activityWho uses it Owner and managers
A team noticeboard for agreements and their templates, plus a log of who changed what.
What you can do
- Read and add team notes about agreements
- See who changed agreements and templates
- Go back to Forms and agreements on the Agreements tab
Module Billing and memberships
Related Forms and agreements
Agreement template
/admin/documents/templates/[id]Who uses it Owner and managers
One agreement template, written in a text editor with details that fill in when the document is sent. A bar appears to save your edits.
What you can do
- Write or change the agreement text, and insert details such as the member's name or today's date from the toolbar
- Save the template from the Save template bar, or discard the changes
- Edit the name and group in a pop up, or delete the template from there, as documents already sent keep their own copy
- Retire the template, or bring it back again
- Open Notes and activity for this template
- Read a preview only, if your role does not manage billing
Module Billing and memberships
Related Forms and agreements, Agreement template notes and activity
Agreement template notes and activity
/admin/documents/templates/[id]/activityWho uses it Owner and managers
A team noticeboard for one agreement template, plus a log of who changed what.
What you can do
- Read and add team notes about this template
- See the changes made to this template
- Go back to the template
Module Billing and memberships
Related Agreement template
Events
/admin/eventsWho uses it Owner and managers
Your events (gradings, open mats and fight nights) with their ticket types and sales, and the record of tickets scanned at the door.
Tabs Events, Scan history (only for staff who can scan tickets)
What you can do
- Add an event with its name, web address, venue, branch, dates, description, cover picture or video, gallery, fight card or programme, and ticket types
- Filter events by search, Coming up or Include past, Live only or Include hidden, venue and start date
- Click an event name, or Manage, to edit it
- See each ticket type with a sold meter, and add a ticket type
- Open Ticket holders to see who holds tickets, with their type, code and status
- Read the side panel showing tickets sold and places left across events
- See the latest three door scans with a link to Scan history, if your role can scan tickets
- Filter Scan history by date, time and event, if your role can scan tickets
Module Shop, events and tickets
Related Events notes and activity, Ticket type, Discount codes, Member record
Events notes and activity
/admin/events/activityWho uses it Owner and managers
A team noticeboard for events, plus a log of who changed what in events and ticket types.
What you can do
- Read and add team notes about events
- See changes to events and ticket types
- Go back to Events
Module Shop, events and tickets
Related Events
Ticket type
/admin/events/ticket-types/[id]Who uses it Owner and managers
One ticket type for an event, showing how many have sold and how many are left, with links to ticket holders and door scans.
What you can do
- See how many have sold, how many are left, and the most one person can buy
- Edit the name, price, sale price, number available and the most one person can buy
- Delete the ticket type, which is refused once any have sold
- Switch to the other ticket types for the same event, or add a ticket type
- Open Ticket holders, Discount codes for tickets, or Door scans for this event if your role can scan tickets
- Go back to Events from the breadcrumb
Module Shop, events and tickets
Related Events, Discount codes
Invoices (shortcut)
/admin/invoicesWho uses it Owner and managers
This address has no screen of its own. Invoices are a tab of Billing.
What you can do
- Open Billing on the Invoices tab
Module Billing and memberships
Related Payments
Memberships
/admin/membershipsWho uses it Owner and managers who manage billing
See who is on which plan, the plans and their prices, the signup links that sell them and planned price rises. Money in and money owed stay on Payments.
Tabs Members on a plan, Plans, Signup links, Price rises
What you can do
- See who is on each plan and take a payment for a membership from there.
- Add a plan with the Add plan button, then manage plans on the Plans tab.
- Create and manage signup links that let people buy a plan.
- Set up price rises on the Price rises tab.
- Jump to Payments for money in and money owed.
- See a message explaining that memberships need billing access if your role lacks it.
Module Billing and memberships
Related Payments, Payments notes and activity, Membership plan, Price rises, Licence type
Membership plan
/admin/billing/plans/[id]Who uses it Owner and managers who manage billing
One membership plan as a read view: its details, prices, what the public website shows, and its history. Editing opens in a pop up.
Tabs Details, Pricing, Website content, Notes and activity
What you can do
- Read the plan details, such as web address, category, who it is for, branch and classes a week.
- Read the pricing, including price, sale price, joining fee, minimum term and pro rata rules.
- Preview the plan card as the public sees it.
- Open the join page when the plan is shown and active.
- Edit the plan with Edit plan.
- Archive the plan, or restore it, with an Undo.
- Follow links to members on the plan, signup links and price rises, and read its notes and history.
Module Billing and memberships
Related Memberships, Payments notes and activity
Till
/admin/posWho uses it Front desk staff who operate the till
The in person till for selling shop products. It takes cash, card on the terminal or payment links, and handles opening and closing with a cash count.
What you can do
- Open the till for a register with an opening float.
- Close the till with Count up and close, which compares cash counted with the float plus cash sales.
- Search products by name, option or SKU, or scan a barcode. Pressing Enter adds an exact match.
- Tap a product to add it, and pick a size or option where one exists.
- Adjust quantities in This sale.
- Link a member so the sale goes on their payment history. A payment link needs a member.
- Take payment by Card on terminal, Cash or Payment link. A payment link holds the stock until it is paid or expires.
- Record a cash or separate card machine payment for a member, with an optional photo of the receipt.
- Open Notes and activity from the till bar.
Module Point of sale
Related Till notes and activity, Shop, Member record
Till notes and activity
/admin/pos/activityWho uses it Front desk, managers and owner
A team noticeboard for the till, plus a log of who changed what.
What you can do
- Read and add notes for the till.
- Review orders and till sessions, including opening and closing, and who did them.
- Return to the till with the back link.
Module Point of sale
Related Till
Price rises
/admin/pricingWho uses it Owner and managers
This address has no page of its own. It sends you to the Price rises tab on Memberships.
What you can do
- Land on the Price rises tab of Memberships.
- Keep using old bookmarks to this address.
Module Billing and memberships
Related Memberships
As of 17 October 2026