Today
The front desk view: the dashboard, door check in, the shared inbox, approvals and your notifications.
Today on the mat
/adminWho uses it Owner, managers, coaches and front desk
The first screen staff see after signing in. Each person picks the number tiles they want, and the layout is saved for them.
What you can do
- See today's date and the Today on the mat headline.
- Open the timetable, or check someone in if your role allows it.
- Add a widget from the ones your role may see.
- Move a widget up or down, or remove it.
- Click a number tile to open the full list behind it, such as Active members or Collecting monthly.
- Read the Average fill figure, which turns green, amber or red as upcoming classes fill.
- Open the dashboard notes and activity page from the link beside Your widgets.
Module Dashboard and reports (always on)
Related Dashboard notes and activity, Classes and timetable, Door check-in, Members, Payments, Registers, Licences
Approvals
/admin/approvalsWho uses it Owner and managers (only staff who approve billing can decide; everyone sees their own requests)
Where a second person signs off risky actions such as refunds, when two person approval is on. Approving does not carry out the action; the requester must submit it again.
Tabs Waiting, Decided, My requests
What you can do
- See waiting requests with who asked, the customer, the amount, the reason and time left.
- Approve a request after a confirmation, so the requester can complete it.
- Reject a request with a note of at least 3 characters, which goes back to the requester.
- Read the Decided tab for approved, rejected, used and expired requests.
- Check what you asked for under My requests, and withdraw one that is still waiting.
- Open the payment, order or member a request applies to.
- Use the side column on the Waiting tab to jump to your open requests and the four most recently decided.
Module Always available
Related Approvals notes and activity, Payments, Members
Approvals notes and activity
/admin/approvals/activityWho uses it Owner and managers
A team noticeboard for approvals plus a log of who changed what.
Tabs Activity
What you can do
- Read the activity log for approval related changes.
- Post or pin a note.
- Go back to Approvals.
Module Staff, roles and settings (always on)
Related Approvals
Door check-in
/admin/doorWho uses it Front desk, managers and owner
The check in screen for the front desk. Scan a member pass or event ticket with the camera, or type a code or name, and see who is admitted.
Tabs Scanner, Today's log
What you can do
- Start or stop the camera, and scan a member pass or an event ticket
- Type a pass or ticket code, or a member's name, then press Check in
- Check in a member straight from the name search results
- See the latest result in large type, and a list of recent scans marked In or Denied
- Open Today's log to see check ins with counts of scanned in, admitted and turned away, and pick another day
- Use a USB or Bluetooth barcode scanner from any admin page
Module Door access and QR pass
Door check-in notes and activity
/admin/door/activityWho uses it Front desk, managers and owner
A team noticeboard for door check in, plus a log of who changed what in tickets and bookings.
What you can do
- Read and add team notes about door check in
- See changes to tickets and bookings
- Go back to Door check-in
Module Door access and QR pass
Related Door check-in
Inbox
/admin/inboxWho uses it Front desk, managers and owner
The support queue: every conversation and membership request in one list. Open one to reply, leave a note, change its status, or act on a membership request.
What you can do
- Search by subject, reference or contact, and filter by status (All, Open, Resolved or Closed), Waiting on us or Flagged
- Filter by assignee, type, tag, channel (email, SMS, WhatsApp, chat, call or request), mailbox and date opened
- Open a conversation, then reply, optionally using a saved reply, and optionally send and resolve in one step
- Leave a note on a conversation, assign it to yourself, and change its status and properties
- Act on a membership request, if your role manages billing
- See counts of open conversations, those waiting on us and those needing an owner
Module CRM and leads
Inbox notes and activity
/admin/inbox/activityWho uses it Front desk, managers and owner
A team noticeboard for the inbox, plus a log of who changed what in conversations and membership requests.
What you can do
- Read and add team notes about the inbox
- See changes to conversations and membership requests
- Go back to Inbox
Module CRM and leads
Related Inbox
Notifications
/admin/notificationsWho uses it Every signed in staff member, for their own notifications
Your own notification history, opened from the bell. The bell shows titles only and this page shows the full message.
What you can do
- Switch between Unread first, Unread only and All.
- Open a notification to read it in full. If it has a link, opening it marks it read and goes to that page.
- Mark a single notification as read.
- Mark everything as read with Mark all read, which is also in a bar at the bottom on phones.
- Page through older and newer notifications.
Module Always available
Tickets
/admin/ticketsWho uses it Front desk and managers
A second address for the support inbox. It sends you straight to the inbox, where conversations are handled.
What you can do
- Open the support inbox by using this address.
- Keep a pasted link to one conversation working, because any open ticket or filter in the link carries across.
- Carry on in the inbox itself, since this address has no screen of its own.
Module CRM and leads
As of 17 October 2026